Tidio Lyro

Tidio Lyro is an AI customer service agent designed for small and medium businesses that can handle up to 70% of customer inquiries automatically using your existing knowledge base, FAQs, and support documentation. It provides instant, accurate responses around the clock without requiring human agents for routine questions. E-commerce businesses, SaaS companies, and service businesses use Tidio Lyro to handle order status questions, return policies, product information requests, and basic troubleshooting without routing every inquiry to a human agent. The handoff to human agents is seamless when issues exceed Lyro's capabilities. Tidio's accessibility for small businesses (unlike enterprise chatbot platforms that require significant setup resources) makes Lyro particularly valuable for SMBs that want AI customer service without the implementation complexity of enterprise solutions.