Tidio is a customer communication platform built for small and mid-sized e-commerce businesses. Its Lyro AI chatbot handles up to 70% of customer questions automatically - order status, returns, product questions, shipping information - pulling from your knowledge base and order data. The live chat interface lets human agents take over conversations that need a personal touch. Email integration handles support tickets alongside chat conversations in a unified inbox. E-commerce integrations with Shopify, WooCommerce, and others let Lyro check order status and recommend products natively. For Shopify and WooCommerce store owners who want AI-powered customer support without enterprise pricing or implementation complexity, Tidio is one of the most accessible and commerce-specific options.