Dialpad

Dialpad is a cloud communications platform with built-in AI that transcribes calls in real time, detects action items and key topics automatically, provides live coaching tips to sales reps during calls, and analyzes sentiment throughout the conversation. It serves as both a business phone system and a customer contact center with AI-enhanced agent assistance. Sales teams, customer support centers, and remote businesses use Dialpad as their primary business phone system, benefiting from AI features that enhance every call without requiring separate tools. Reps get live coaching suggestions based on what's being said in the call, managers can listen in and monitor sentiment in real time, and every call is automatically transcribed and summarized. Dialpad differentiates from traditional VoIP phone systems by embedding AI intelligence into the call itself rather than just the record afterward. The live coaching and real-time transcription work while the call is happening, enabling in-the-moment assistance rather than after-the-fact analysis. For sales and support teams, this real-time assistance capability is a meaningful operational advantage.